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Chat or email with us. For quick questions, you can start with FAQs. If you need help with your account or a specific issue, our team is here to help.
- In-app chat for account, onboarding, and transaction questions
- Email support when your question needs more detail
- FAQs for quick answers on general questions about TOHKN
Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.
- What is TOHKN?
- TOHKN is an app-first investment platform for access to investment opportunities across Latin America. The website helps you explore opportunities and learn before you continue in the app.
- How do I get started with TOHKN?
- Start by exploring opportunities and learning resources on the website. When you are ready, download the app to create your account and complete verification.
- Is TOHKN available in every country?
- Availability depends on your jurisdiction, the product you want to access, and applicable regulations. Some services or opportunities may not be available in every market.
- Do I need to verify my identity before investing?
- Yes. Identity verification is part of the investment flow and may be required before you can access certain services or opportunities.
- How does account verification work?
- Account verification helps confirm your identity before you continue with an investment. The exact requirements can vary by market, product, and compliance rules.
- Where can I see available investment opportunities?
- You can browse current investment opportunities on the TOHKN website. Final availability, eligibility, and transaction details are confirmed in the app.
- Where do I review fees and final terms?
- You can review platform-level pricing on the fees page. Final eligibility, availability, and transaction details are confirmed in the app.
- Does TOHKN provide financial advice?
- No. TOHKN provides access to opportunities, educational resources, and platform information, but it does not provide personalized financial, legal, or tax advice.
- Can I invest without previous investing experience?
- Yes. TOHKN is designed to help both first-time and experienced investors understand opportunities more clearly, but you should still review the risks carefully.
- Can I get help with payments or transfers?
- Yes. Payment-related questions should usually start in the help articles or through support so the team can route the issue correctly.
- What should I do if I need help with my account?
- If your question is tied to your account, verification, or a specific transaction, contact support through the app or by email.